Shipping & Returns
Shipping
Rates
Every page includes a real-time calculator to give accurate shipping charges and an option for express shipping where possible. If you have questions about rates, or something that doesn't seem right please call us as we can use alternate quotation systems.
Handling Time
We currently ship 98.5% of all in-stock items placed before 2 pm on the same day. Where this is not achieved they will be dispatched the following day. If it can't be dispatched in this time frame we will contact you via email or phone within 24 hours of receiving your order.
Transit Time
All items are dispatched from our national dispatch centre at 59 Brunel Rd Seaford VIC 3198. Shipping time-frames will vary depending on your location and the shipping method selected at checkout, however, we offer the following time-frames as a guide for NON-EXPRESS services. Express services may available depending on which products you order and will on most occasions be quicker. Please note, during peak periods such as December, please allow an additional 1-2 working days for transit time as the courier networks reach capacity.
Melbourne Metro: 1-2 working days
Sydney/Adelaide metro: 2-3 working days
Brisbane metro: 3-4 working days
Perth metro / Tasmania: 5-6 working days
Darwin metro: 8-9 working days
If you are outside a metropolitan area, please allow additional 3-4 working days from your nearest capital city.
Packaging
All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your particular shipment. This can include printed boxes, bubble wrap, satchels, black wrapping etc. We use a range of freight companies to ensure the most affordable and secure shipping to you. This includes Australia Post, Couriers Please, UPS, TNT, Border Express and others.
International Shipping, Customs Duties and Taxes
The shipping cost does not include customs duties or taxes in the importing country. It is the buyer's responsibility to research and pay any customs duties and taxes that may be payable in their own country.
60-day change of mind return policy
The below policy applies to unused items wishing to be returned with 60 days of purchase. Any used items cannot be returned and any returns of that nature will be considered in accordance with our warranty policy.
WHAT can be returned?
All unused products can be returned for a refund within 60 days of purchase providing they are in their original condition and a copy of the receipt is provided. The buyer is responsible for paying any freight charges.
WHEN do items need to be returned?
60 days from the date of purchase
WHERE do items need to be returned to?
Items purchased online or over the phone are to be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198. You should contact us by phone on 1300 002 771 to obtain a Return Management Authority before posting the items back to us. Items purchased in-store should be returned to the place of purchase.
HOW do customers return items?
Items purchased online or over the phone can be posted to BBQ Spit Rotisseries at 2/59 Brunel Rd Seaford VIC 3198. Items purchased in-store should be returned to the place of purchase during store opening hours.
SHIPPING for returns?
Original shipping rates are non-refundable. The customer pays for return shipping. If the original purchase price included "FREE SHIPPING', the freight charge we incurred to initially ship the item to the customer will be deducted from the refundable amount.
Credit for returns?
Either a store credit or a product refund will be issued
Instore return option?
Items can be returned ONLY to the store they were purchased from.
Packing materials?
If the item was sold in a printed box, the original packaging is required so that the item can be re-sold. If the items were sold in bubble wrap or non-printed generic boxes, any packaging is acceptable as long as the items are securely packaged so that the item is not damaged during transit
Damaged in transit, faulty or incorrect item supplied
The below policy applies to any items which are damaged by the freight company in transit, are faulty upon you receiving the item or we have accidentally shipped the incorrect item/s to you.
Damaged in transit or faulty
Please email photos of the damage/fault within 14 days of receipt of the item to sales@auspit.com as well as your invoice number and we will either:
- Arrange for the faulty product to be exchanged at our own expense, or
- Arrange for the item to be returned to us and a full refund issued.
Incorrect item shipped
Please contact us within 14 days of receipt of your item either by emailing sales@auspit.com or calling 1300 002 771 to obtain a replied paid shipping label to have the incorrect item returned to us at our expense. We will either arrange for the correct product to be shipped at our own expense or issue you with a full refund once the incorrect item has been shipped.
12 - 24 month product warranty policy
The below policy applies to any items covered by a 12-24 month warranty.
A large number of our products are covered for a period of one year from the date of purchase against defects in workmanship and materials. Some even come with a 24-month warranty such as Flaming Coals branded rotisserie motors.
The product warranty becomes void if the product shows evidence of being dropped, exposed to the elements, tampering, mishandling or misuses such as excessive fire or a motor not being counter-weighted. Stainless steel is not immune to rusting/pitting and is therefore not covered under warranty.
All our products have been tested and deemed suitable for domestic use only. Using these products commercially voids the warranty.
The warranty does not cover the postal cost, insurance, incidental charges or any other loss incurred.
Before returning your item, please call our customer service team on 1300 002 771 to briefly explain the problem. If after speaking to our customer service team you are advised that the item needs to be referred to a technician, please pack it carefully and enclose proof of the date purchased, a brief explanation of the problem, your contact details and any other information which may support your claim. Warranty claims are to be sent to BBQ Spit Rotisseries Pty Ltd 2/59 Brunel Rd Seaford VIC 3198
WHAT can be returned?
Any items which the customer deems to behave a fault that is covered by warranty. The buyer is responsible for paying any freight charges.
WHEN do items need to be returned?
12-24 months from the date of purchase
WHERE do items need to be returned to?
Items are to be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198. You should contact us by phone on 1300 002 771 to obtain a Return Management Authority before posting the items back to us.
HOW do customers return items?
Items can be posted or delivered personally to our store at 2/59 Brunel Rd Seaford VIC 3198
SHIPPING for returns?
Customer pays for return shipping
Repair/Replacement?
If our technicians determine that the fault is due to a manufacturing fault (not customer misuse or neglect) and are unable to fix the product defect and return the item to you, a replacement will be issued. Alternatively, you may be given the option of a suitable alternative or an upgrade.
Instore return option?
Items can be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198
Packing materials?
The item must be securely packaged so that the item is not damaged during transit
Repair timeframe?
The industry standard for completing any work under warranty is 28 days and we will certainly adhere to this standard. All our repairs are performed in our Seaford location and are usually able to be assessed within 72 hours. Please note that due to competing work priorities, our technicians may not be available to assess your product immediately on the spot if you choose to bring it into our store.
Did the item assess and deemed not faulty?
If our technicians assess the returned item and determined that the item is not faulty a refund, credit or replacement will not be issued and customers will be required to pay for all shipping charges before the item will be returned to them.