Purpose

Whenever goods are moved between locations there is a risk that the goods are lost or damaged. A Transit Insurance policy provides protection in the event that this occurs.

Transit Insurance with BBQ Spit Rotisseries

By purchasing transit insurance with your order on www.bbqspitrotisseries.com.au you are protected if your goods are lost or damaged.

How to lodge a claim

In the event of damaged goods

·         Take photos from the outside of the damaged packaging and the item itself. Please take multiple angles inside/outside of the product.

·         Email photos and details to sales@bbqspitrotisseries.com.au

·         BBQ Spit Rotisseries will determine whether a parts replacement or full unit replacement will be sent out to rectify any damages. 

In the event, your parcel has not been delivered

·         Please contact us via email at sales@bbqspitrotisseries.com.au

·         We will contact the courier on your behalf to locate where the missing parcel is

·         In the event, the courier declares the parcel is lost – replacement goods will be sent to you. 

·         If the courier has not delivered and has not declared the parcel is lost after 42 days from the date of purchase, replacement goods will be sent to you.